Return policy

*Return Policy for Lemra Crystals & Jewelry*

At Lemra Crystals & Jewelry, your satisfaction is our priority. If you are not completely satisfied with your purchase, we are here to assist you with our hassle-free return policy.

*Eligibility for Returns*
1. Returns must be initiated within *15 days* of the purchase date.
2. The item(s) must be unused, in their original condition, and in the original packaging, including tags, if applicable.
3. A valid receipt or proof of purchase is required to process your return.

*Non-Returnable Items*
The following items are not eligible for return:
– Customized or personalized products.
– Earrings for hygiene reasons.
– Damaged items not caused by a manufacturing defect.

*How to Return*
1. Bring the product to our store located at *Párizsi utca 6a, 1052, Budapest, Hungary*.
2. If purchased online, contact us at *[insert contact email or phone number]* to arrange a return. Shipping costs for returns are the responsibility of the customer unless the item is defective or incorrect.

*Refund Process*
– Once we receive and inspect the returned item, we will notify you of the approval or rejection of your refund.
– If approved, refunds will be processed to the original payment method within *7-10 business days*.

*Exchanges*
We offer exchanges for items of the same value, subject to availability.

*Damaged or Defective Items*
If your item arrives damaged or defective, please contact us within *48 hours* of receipt with photos and details.

For any questions or concerns, please contact us at *[insert contact email or phone number]*.

Thank you for choosing Lemra Crystals & Jewelry!